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For over 40 years, Optic Nerve Eyewear (formerly Mountain Shades) has been an independent leader in the sunglass industry. Countless years, months, days, and hours have been spent in the mountains of Colorado testing our products to deliver only the finest sunglasses on the market. We have worked hard to create products for consumers and programs for retailers that exceed that of our competition. It's our top priority to foster a culture of passion and independence that we’ve been able to stand behind all these years.
If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with team members within the customer service department.
Create and maintain customer loyalty by providing unforgettable service.
Answer phone calls.
Responds to email inquiries.
Process product orders and answer questions regarding availability and pricing.
Assist customers with comprehensive technical support of our products.
Provide recommendations on product purchases.
Process and respond to incoming mail.
Work with other departments such as marketing, accounting and distribution.
Work with team to achieve department goals.
Any other duties as assigned by supervisor.
1+ years of Customer Service Experience
Ability to upsell customers
Data Entry skills
Excellent interpersonal skills
Demonstrate sound decision making abilities
Ability to anticipate problems and create solutions for them
Strong attention to detail
Accept and adapt well to corporate or departmental change
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
Maintain stable performance and poise in high stress situations
High School or GED Equivalent
If you feel like you would be a good fit for this position, please send over an updated resume to firstname.lastname@example.org. We look forward to talking to you soon!
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Optic Nerve reserves the right to modify and change responsibilities and duties herein without notice.